Refund policy

Made-to-Order Products

Since everything in our store is made to order, we're not able to accept returns or exchanges. Because of this, we ask that you double-check your size and order details before placing your purchase — we want to make sure you love what you get!

Our Quality Guarantee

If we made a mistake on our end — like sending the wrong size, a damaged item, or a misprinted design — we'll make it right, no hassle. Just let us know and we'll either send you a replacement or give you a full refund, whichever you prefer.

How to reach us

If there's an issue with your order, contact us within 14 days of delivery and include:

Your order number
A quick description of the problem
A photo of the item

We'll take it from there and get things sorted for you as quickly as possible.

Have a question before it gets to that point? Reach out anytime at contact@themerchceter.com — we're happy to help.